Shipping policy

G-tech Store — Shipping Policy

Last updated: June 2026

Processing Time

All orders are processed within 1–3 business days (Monday–Friday), excluding public holidays. You will receive a confirmation email with tracking details once your order has shipped.

Shipping Destinations

We ship domestically within Kenya and internationally to select countries worldwide.

Shipping Rates & Delivery Estimates

Destination	Method	Estimated Delivery	Cost
Kenya (Domestic)	Standard	2–5 business days	From $2
Kenya (Domestic)	Express	1–2 business days	From $4
Africa (Regional)	Standard International	7–14 business days	From $15
Rest of World	Standard International	10–21 business days	From $20

Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.

Order Tracking

Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your shipment through the carrier's website.

International Orders — Duties & Taxes

International shipments may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs office for more information before placing an order.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. Include your order number and photos of any damage so we can assist you promptly.

Incorrect Address

Please ensure your shipping address is correct at checkout. G-tech Store is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately before the order is fulfilled.